Privacy & Security

Commonwealth Bank Privacy and Security Policy
Commonwealth Bank is committed to preserving the integrity of our customer account relationships and to providing the best experience on our website. At Commonwealth Bank, we value the safety and security of our customers, their accounts and identities. Below are links to our Privacy Policies – which will help you to understand your privacy options, how Commonwealth Bank maintains and protects your information, what we’re doing to protect your online privacy and more.

How Commonwealth Bank Protects You

Commonwealth Bank values your business and the trust you have placed in us. We take the security of your accounts and confidential information very seriously and employ a variety of tools, techniques, and processes to help protect them and make your online banking experience as secure as possible.

  • Encryption
  • Automatic Time Out
  • Enhanced Authentication

Secure Communications

In addition to securing our systems and the information that flows into and out of them, Commonwealth Bank understands the need to communicate with our customers in a secure manner. Commonwealth Bank will NEVER send you an e-mail asking you to click a link to verify or supply personal information, such as:

  • User IDs
  • Passwords
  • National Insurance Numbers
  • Credit Card Numbers
  • Credit Card Security Code
  • Mother’s maiden name or other user-defined challenge information (e.g., date of birth, P. O. Box, etc.)

If you are unsure about an e-mail or a website that appears to be from Commonwealth Bank, take the following precautions:

Type our Web site address ( into your browser to visit our website instead of relying on links in e-mails or an entry in your Favorites.

Protect Yourself

Education is key to fraud prevention. The best line of defense against fraud begins with you. Understanding the different types of fraud will help you avoid becoming a victim. Stay informed on the latest e-mail scams and phishing attacks.

We have listed information about the most common types of fraud and what you can do to protect yourself. If you believe your accounts or identity have been compromised in any way, contact us immediately to report the fraud.

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